RMA

RMA POLICY / GUIDELINES

Important: Please contact Cortron to obtain an RMA prior to returning products. NO products will
be accepted without an RMA.

In order to obtain an RMA, the following information is requested:

• Contact information for Cortron to follow up with in case there are additional questions
• Cortron Part Number
• Cortron Serial Number (if available)
• Failure information (Note: failure to provide failure information will incur $150 evaluation charge)
• Reported issue
• Application / installation information (ie how to replicate the failure / issue)

Returned Material Authorization (RMA) Shipping Guidelines:

• Product must be returned in ESD Packaging and suitably packed for commercial transport.
• If RMA is not sent in suitable protective packaging an additional charge may be applicable.
• All returns should be sent to:
  Cortron Inc.
  59 Technology Drive
  Lowell, MA 01851
  USA
• Reference the RMA# on the outside box or shipping paperwork.
• Include a contact name, telephone #, and email address for Cortron to follow up with.
• Include a Ship To, your preferred ship method and shipping account number to send product
  back to you.

Questions? Contact Cortron at 978-975-5445 or send us an email at rma@cortroninc.com

In order to return goods back to Cortron please note the following:

1. Please complete this form to return material back to Cortron for repairs, upgrades, warranty, demo return or credit.
2. Once this form is submitted you will receive an acknowledgment via email that we have received your request and are processing your RMA#.
3. A second email will follow with your authorized RMA# (Return #) and detailed instruction including our address for returning your goods.